Yes. All customers must register and log in using a valid email address or mobile number before placing any order.

Yes. You may update personal information, delivery address, and contact details under: My Account > Profile Settings
Accurate information ensures smooth delivery, order tracking, and future order history.

Providing correct details ensures:
Orders are delivered to the correct location
Delivery updates and notifications reach the customer
Avoids delays, failed deliveries, or additional charges

Step 1: Navigate to the login page and click “Forgot Password”.
Step 2: Enter the registered mobile number.
Step 3: Cayfi sends a One-Time Password (OTP) via SMS to the registered mobile number.
Step 4: Enter the OTP on the verification page.
Step 5: Create a new password and confirm.
Step 6: Password reset is complete, and the customer can log in using the new password.

CAYFI operates a structured pre-order system for Lunch and Dinner:
Lunch Orders
• Must be pre-ordered 1 day in advance before 10:00 PM
• Delivery will be completed before 12:00 PM on the selected date

Dinner Orders
• Can be pre-ordered in advance, OR ordered on the same day before 12:00 PM
• Delivery will be completed before 7:00 PM
Orders placed after the cut-off time will be scheduled for the next available slot.

Yes, for available menu items.
Biryani and selected items may be available for same-day ordering, subject to availability and kitchen capacity.

• Cancellations are not permitted.
• Rescheduling is available:
- Lunch: Request before 10:00 PM (one day prior)
- Dinner: Request before 12:00 PM (same day)
Requests after cut-off times will not be accommodated.
CAYFI reserves the right to decline last-minute changes during peak periods or high-demand days.

Yes.
• Orders within 10 km: Express Delivery within 60 minutes, subject to availability
• Orders beyond 10 km: Delivered on the same day; timing varies based on distance and logistics

No. Once confirmed and paid, grocery orders cannot be cancelled.

CAYFI may replace the item with a similar product (if suitable), OR Refund the unavailable item amount

Yes. Express 60-minute delivery is subject to:
• Small basket size or selected items
• Limited order quantities during peak hours

Yes. Delivery charges apply to all orders. CAYFI does not offer free delivery.

Delivery charges depend on:
• Type of item (Food, Groceries, Home Appliances)
• Size and weight of the item
• Delivery distance
• Delivery speed selected

All applicable charges are displayed at checkout before payment confirmation.

No. Delivery charges displayed at checkout are final and will not change after payment.

All orders must be fully paid at checkout
Orders are confirmed only upon successful payment
CAYFI reserves the right to cancel any order where payment authorization fails

Refunds apply only for:
• Damaged items
• Incorrect items delivered
• Missing items
Customers may contact us via WhatsApp for clarifications or reporting issues.

No. Refunds for cancellations do not apply, as cancellations are generally not permitted.

Refunds are processed within 3 to 7 business days, depending on the payment method used.

Order number
Item details
Photos of damaged or incorrect items (if applicable)

CAYFI offers a range of home appliances, including:
• Air-conditioners
• Kitchen appliances
• Other household electrical appliances

Yes. Our group company, Sinar Jaya, provides professional services for:
• Air-conditioner servicing and installation
• Electrical works
• General construction and renovation
Customers can:
• Contact SinarJaya via WhatsApp for inquiries or bookings
• Access the dedicated link on the Home Appliances page, which directs to the SinarJaya website for full details

1. Click the SinarJaya link on the Home Appliances page
2. Follow instructions on the SinarJaya website
3. Or reach out via WhatsApp for assistance

Opening Date: 22 February 2026
Address: No. 10, Lorong Bendahara 37, Off Jalan Sungai Jati, Taman Sri Indah 41200 Klang, Selangor
Facilities: Banquet Hall with PA System (accommodating 80–100 pax)
Opening Hours: 8pm to 12am (midnight)
Future Openings: Johor Bahru (JB) – Coming Soon

CAYFI is not liable for delays or interruptions caused by traffic, weather, or other events beyond reasonable control.
Liability is limited to the value of the affected order.

For assistance, users may contact CAIFY through:
WhatsApp:
Email:
Chatbot (available 24 hours a day): Future