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Refund & Return Policy

We endeavour to provide the best quality products every single time you order with us.
We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness or physical condition of the product. At the time of delivery, we will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.
After the delivery, the amount shall be refunded to you through the same mode of payment or via credit to your store credit account which can be used for subsequent purchases.
Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition.
We do not make any cash refunds.
In case of prepaid orders, if any part of it remains short delivered due to some reason, corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.
The amount will be refunded to you between 3-15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you. Alternatively at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.

2) Exchange Policy:
All products listed on our Website and application can be exchanged or returned subject to the following conditions:
Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:
i. damages due to mishandling of product;
ii. products with tampered or missing labels;
iii. Products without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.
iv. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as "bundles" or "combos" with the product should also be returned so as to enable us to initiate the exchange or return process.
v. Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above.

3) Cancellation Policy:
All grocery orders are final. Once an order is confirmed and payment is completed, cancellations are not permitted.
For food orders, cancellations are strictly not allowed. However, rescheduling is available within the following timelines:
Lunch Orders: Requests must be made before 10:00 PM on the previous day.
Dinner Orders: Requests must be made before 12:00 PM on the same day.
Requests received after the specified cut-off times will not be accommodated.
CAYFI reserves the right to decline rescheduling requests during peak periods, high-demand days, or operational constraints.

4) Delivery/Shipping Policy: Delivery Timelines: 

Delivery charges are applicable to all orders. CAYFI does not provide free delivery under any circumstances.

Delivery fees are calculated based on multiple factors, including:

Type of item (Food, Groceries, Home Appliances)

Size and weight of the product

Delivery distance

Selected delivery speed

All applicable delivery charges are clearly displayed at checkout before payment confirmation.

Once an order is placed and payment is completed, the delivery charges shown at checkout are final and will not be modified.

5) Order Tracking:
Once your order has been dispatched from our delivery point, an email or an SMS will be sent to you on the email address and mobile number provided by you under "Billing Address" and Order placed with Us. You can track your order online by the ID Tracking number sent to you by us on your Mobile/Email ID.
You may also log on to your account on the website and application or use the "Track my Order" link on the website and application to track your order.

6) Order-Splitting:
Sometimes we may not be in a position to deliver an order to a particular location due to the nature of the product, its availability or due to the service limitations of our courier and logistic partners. In such cases, you may receive the items (of a single order) at different points of time or through different courier partners. The status of all items within an order can be tracked online.